This policy explains what information ManaConnect handles, why, and what choices you have. "We" means ManaSoft 360 Company Limited, Dodoma, Tanzania. "Business" means a company or person that uses ManaConnect. "Customer" means a person who sends a message to a Business through WhatsApp.
For information about a Business's own customers, the Business decides why and how it is used, and ManaConnect processes it on the Business's behalf. For information about Businesses and their staff who sign up to ManaConnect, we are responsible. Contact: info@manasoft360.com.
| Group | Examples |
|---|---|
| Business account | Name, phone number, email, business name, type, city, language, staff accounts, plan and payment status. |
| WhatsApp connection | The Business's WhatsApp Business Account identifiers, phone number identifiers, message templates, and access tokens (stored encrypted). |
| Customer conversations | Customers' WhatsApp phone numbers and profile names, the messages, photos, documents and voice notes they send, delivery status, and the replies sent. |
| Business content | FAQs, price lists, catalogs, documents, orders, bookings, invoices and payment confirmations a Business adds or generates. |
| Usage and technical | Log data, message counts, error reports, device and browser type, and security records. |
Replies are prepared by an automated assistant that uses a third-party artificial intelligence service. To prepare a reply, the relevant part of the conversation and the Business's own information are sent to that provider. We choose providers that do not allow our data to be used for advertising, and we send only what is needed. The assistant is designed to say that it is automated when asked, and a person from the Business can take over at any time. Businesses are responsible for the information they give the assistant.
We do not sell personal information. We share it only with:
One Business never sees another Business's customers or conversations.
Information is stored on secure servers that may be located outside Tanzania. We keep information while a Business account is active and for a limited period afterwards, unless the law requires longer. Businesses can set how long conversations are kept. When information is no longer needed, we delete or anonymize it.
We use access controls, separation between Businesses, encryption of access tokens, and logging. No system is completely secure, so we also encourage Businesses to use strong passwords and to limit staff access.
Subject to applicable law, including data protection law in Tanzania, you may ask to see, correct or delete personal information, object to or restrict some uses, and withdraw consent where we rely on it. Customers should first contact the Business they messaged. You can also write to us, and we will help or pass the request to the right Business. See the data deletion page. Customers can stop receiving messages from a Business by replying to the Business or blocking the number in WhatsApp.
ManaConnect is meant for businesses and is not directed to children. We do not knowingly collect information from children for our own purposes.
We may update this policy. The date at the top shows the latest version. For important changes we will notify Businesses.
ManaSoft 360 Company Limited, Dodoma, Tanzania
info@manasoft360.com
ManaConnect